Payment Policy

Payment Policy

 

Effective Date: November 12, 2025

This Payment Policy outlines the accepted methods of payment for purchases made on the Radleycharms website, located at https://radleycharms.co.uk/. By placing an order with us, you agree to the terms and conditions set forth in this policy.

 

1. Accepted Payment Methods

 

We accept the following forms of payment for all purchases:

Payment Type Details
Credit/Debit Cards Visa, MasterCard, American Express, and other major card providers accepted through our secure payment gateway.
Digital Wallets e.g., Apple Pay, Google Pay, Shop Pay
Accelerated Checkouts PayPal

Note on Third-Party Processors: All payments are processed through secure third-party payment gateways (e.g., PayPal). We do not store any of your sensitive financial information, such as credit card numbers.

 

2. Currency

 

All transactions and prices listed on https://radleycharms.co.uk/ are displayed and processed in Great British Pounds (£/GBP).

  • If you are paying from an account denominated in another currency, your bank or payment provider will automatically handle the currency conversion. Please be aware that your bank may charge a foreign transaction fee. We are not responsible for any such fees or the exchange rate applied by your bank.

 

3. Payment Processing and Order Confirmation

 

  1. Authorization: When you place an order, your chosen payment method will be authorized, and the full amount will be held.

  2. Order Processing: We only process and dispatch your order after successful payment has been received and verified.

  3. Confirmation: Upon successful payment, you will receive an order confirmation email to the address provided during checkout. This email confirms that your payment has been accepted and that your order is being prepared for fulfillment.

 

4. Security

 

We take the security of your payment details seriously.

  • SSL Encryption: Our website is protected by Secure Sockets Layer (SSL) encryption, ensuring that all data transmitted during the checkout process is secure.

  • PCI Compliance: Our payment gateways adhere to the Payment Card Industry Data Security Standard (PCI DSS) to ensure the safe handling of credit card information.

  • Fraud Prevention: We use industry-standard fraud prevention measures. Orders flagged as potentially fraudulent may be subject to manual review, which could cause a delay in processing. We reserve the right to refuse or cancel an order if fraud is suspected.

 

5. Pricing and Taxes

 

  • Pricing: All prices are subject to change without prior notice. The price charged will be the price displayed on the website at the time the order is submitted.

  • VAT/Sales Tax: All prices displayed on the website exclude UK Value Added Tax (VAT) at the current applicable rate. VAT details will be itemized at checkout.

  • Customs/Import Duties: For customers outside the UK, please note that our shipping fees do not include any customs duties, import taxes, or brokerage fees that may be levied by your country. These charges are the sole responsibility of the customer.

 

6. Payment Failure and Refusal

 

  • If a payment fails (e.g., due to insufficient funds, an expired card, or an incorrect CVV/billing address), your order will not be processed. We will notify you to update your payment details.

  • We reserve the right to cancel any order if the payment cannot be verified or successfully processed.

 

7. Refunds

 

Refunds are processed in accordance with our separate Refund Policy. Once a refund is approved, the funds will be credited back to the original method of payment used for the purchase.

  • The time taken for the refund to appear in your account is dependent on your card issuer or bank (typically 5-10 business days).

 

Contact Information

 

If you have any questions regarding our Payment Policy, please contact us:

Phone number: +447404669523

Email: info@radleycharms.co.uk

Physical address:  121 High Street, London W3 6LY, United Kingdom